![]() Contact us and we will provide details of where to send a defective product. If awning will be removed for awning fabric or fabric roller tube replacement: Disconnect awning motor wiring from electronic control kit wiring harness. After the initial 30 days all warranty related issues will be handled by the manufacturer. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. ![]() We agree to repair or replace, at our sole discretion, a defective product if returned to us within 30 days or purchase date and accompanied by proof of purchase This warranty does not extend to any of our products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extended to any units altered or repaired for warranty defect by anyone other than Boat and RV Accessories. If you have any other questions please e-mail us at Guidelines: All returned items are subject to a 20% restocking fee if not returned in the same condition as originally shipped. Please include a copy of your order in the box. You may use any major carrier to return the item, please provide us with a tracking number to ensure delivery. Any item valued over $100 is recommended to be insured. Units to be returned should be packed carefully. We will charge a 20% restocking fee on items not returned in original condition. Returns must be received within 30 days after authorization approved. Return requests must be made within 30 days of the receipt date. Failure to call before sending return may result in a delay of your refund.Īll returned merchandise must be in the original manufacturer’s packaging including manuals, accessories, cables, etc. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us at 86. End-user customers who believe their RV may be affected by this recall can obtain specific instructions on how to make the determination or obtain repair by calling the toll-free number at 88.All orders from Boat and RV Accessories may be returned within 30 days from date purchase for a full refund less shipping charges, and a 20% restocking fee if the item is not in its original condition. End-user customers are still being notified directly by the company’s dealers.ĭometic has also told its aftermarket dealers to instruct their end-user customers not to drive their RVs if the recalled power awnings have been installed on their vehicles. The company has advised its OEMs and aftermarket dealers to call a toll-free number at 88 for specific replacement instructions. ![]() After this discovery, the company notified its extensive OEM and dealer base of the problem and provided specific instructions on how to handle it and secure a replacement unit.ĭometic has identified 27,098 affected units and started replacing units with new awning motor kits even before the official recall notice was issued. Precision construction for optimal performance and reliability. Once Dometic investigated early reports in April, the company was able to reproduce a failure mode only after changing the sequence of installation steps in the power awning installation process. Torsion assembly from Dometic is constructed with high quality parts and materials. All RV manufacturers which purchased power awning units included in the recall are also expected to issue notification to NHTSA per federal regulations. It goes out in a flash, never a problem, but retracting is another story. It takes about 15 minutes using both the internal toggle switch and/or the remote control to get it to retract. On April 19, 2013, Dometic notified the National Highway Traffic Safety Administration (NHTSA) and a NHTSA campaign number of 13E-019 has been assigned. Posts 526 The worthless motor for my WeatherPro awning is just about dead. On the power awning field Motor Service Kit the serial number appears on the end cap of the shipping tube. Dometic A&E WeatherPro 18ft Power Awning Acrylic Fabric with Metal Weathershield. The serial number appears on a label on the right underside of the fabric and on the roller tube. This potential condition affects only the power awning products manufactured between Feb. As a result, if damage does occur to the motor, the awning can unfurl unexpectedly, while the coach or vehicle is at rest or in transit. In April 2013, the company determined that if an important step was bypassed in the installation of the power awnings, this could potentially damage the awning’s motor. ![]() ![]() RV industry supplier Dometic USA announced that it has identified a potential condition related to its 9100 Power Awnings, Weatherpro Awnings and Motor Service Kits, and has initiated a recall and replacement of all the affected power awning units. ![]()
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